PRIVACY POLICY
Introduction
Flat Fee Realtor ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us in connection with our commission-saving home selling guidance and representation services.
Please read this Privacy Policy carefully. By using our services or providing us with your personal information, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
Information We Collect
We collect information about you in various ways when you use our services:
Contact Information: When you submit contact forms on our website, call us, send email inquiries, or otherwise communicate with us, we collect personal information you voluntarily provide, including but not limited to your name, email address, phone number, mailing address, property address, and any other information you choose to provide.
Property Information: In connection with our home selling services, we may collect information about properties you own or wish to sell, including property addresses, descriptions, pricing information, and related documentation.
Communication Records: We maintain records of your communications with us, including emails, phone call logs, text messages, and notes from our conversations to better serve you and maintain accurate records of our business relationship.
Technical Information: When you visit our website, we automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring URLs, pages viewed, date and time of visits, and other analytical data.
Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. This helps us improve our website functionality and user experience.
Analytics Data: We may use third-party analytics services to help us understand how visitors use our website and to improve our services. These services may collect information about your use of our website and other websites over time.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To provide you with commission-saving home selling guidance and representation services, respond to your inquiries, and communicate with you about our services.
Client Relationship Management: To establish and maintain our business relationship with you, including scheduling appointments, providing market analyses, preparing listing agreements, and coordinating the home selling process.
Communication: To contact you via email, phone, text message, or mail regarding our services, your property listing, transaction updates, and related matters you have requested or that are relevant to our business relationship.
Website Improvement: To analyze website usage patterns, troubleshoot technical issues, and improve our website design, content, and functionality.
Business Operations: To maintain accurate business records, perform internal accounting and administrative tasks, and comply with legal and regulatory requirements.
Marketing: To send you information about our services, industry news, and promotional materials, provided you have not opted out of receiving such communications.
Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
Protection of Rights: To protect our rights, privacy, safety, property, and that of our clients, employees, and others, and to enforce our terms and conditions.
How We Share Your Information
We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as website hosting providers, email service providers, customer relationship management systems, analytics providers, and administrative support services. These providers are contractually obligated to use your information only for the purposes of providing services to us and to protect the confidentiality of your information.
Real Estate Transaction Participants: In connection with providing home selling services, we may share your information with other parties involved in real estate transactions, including potential buyers and their agents, title companies, escrow agents, attorneys, inspectors, appraisers, lenders, and other professionals necessary to complete your transaction.
Multiple Listing Services: With your authorization, we may submit your property information to Multiple Listing Services (MLS) and other real estate listing platforms as part of marketing your property.
Legal Requirements: We may disclose your information when required by law, regulation, legal process, or governmental request, including to comply with subpoenas, court orders, or other legal obligations.
Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or similar business transaction, your information may be transferred to the successor entity.
Protection and Enforcement: We may disclose your information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to legal claims.
With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.
Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures include:
Secure data transmission protocols for sensitive information transmitted over the internet.
Access controls limiting employee and contractor access to personal information on a need-to-know basis.
Regular security assessments and updates to our systems and procedures.
Secure storage of physical and electronic records containing personal information.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials you use to access our services.
Your Privacy Rights
You have certain rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you and to receive information about how we use it.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions such as when we are required to retain information for legal or regulatory purposes or to complete transactions you have requested.
Opt-Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
Restrict Processing: You have the right to request that we restrict how we process your personal information in certain circumstances.
Data Portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another entity.
Object: You have the right to object to our processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and as required by applicable law. We may need to verify your identity before processing your request.
Cookie Usage and Your Choices
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our website.
Types of Cookies We May Use:
Essential Cookies: Necessary for the website to function properly and cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
Functionality Cookies: Enable enhanced functionality and personalization based on your interactions with our website.
You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete cookies that have already been set. However, disabling cookies may affect the functionality and performance of our website.
We may use third-party analytics services such as Google Analytics to collect and analyze website usage data. These services may use cookies to collect information about your online activities across different websites over time. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Third-Party Links
Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Flat Fee Realtor. This Privacy Policy applies only to information collected by us. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe we have collected information from a child under 18, please contact us immediately.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the nature of the information and the purposes for which it is processed. Generally, we retain:
Client information for the duration of our business relationship and for a reasonable period thereafter to maintain business records and comply with legal obligations.
Transaction records as required by real estate regulations and tax laws.
Marketing communication preferences until you opt out or request deletion.
Website analytics data in aggregated or anonymized form for business analysis purposes.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.
California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) or other California privacy laws. These rights may include:
The right to know what personal information we collect, use, disclose, and sell.
The right to request deletion of your personal information.
The right to opt out of the sale of your personal information. Note that we do not sell personal information.
The right to non-discrimination for exercising your privacy rights.
To exercise these rights, please contact us using the contact information below. We will verify your identity before processing your request and respond as required by applicable law.
International Users
Our services are primarily intended for users located in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and we operate. The data protection laws of the United States may differ from those of your jurisdiction. By using our services, you consent to the transfer of your information to the United States and the processing of your information as described in this Privacy Policy.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the Privacy Policy on our website and may notify you through other appropriate means such as email if the changes are material. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Flat Fee Realtor
Email: Riley.Kelly@flatfeerealtor.info
Phone: Contact us for phone number
Address: Contact us for address
We are committed to working with you to address any privacy concerns and to resolve any complaints about our collection or use of your personal information.
Consent
By using our website, submitting contact forms, calling us, sending email inquiries, or otherwise providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.